The Technical Support Engineer will liaise between dispensary teams, our partner success team, and our developers to ensure technical issues are troubleshooted in an efficient manner. The Technical Support Engineer will have the ability to communicate resolutions effectively or properly escalate unresolved issues to the appropriate internal teams.
Culture is the single most important component of Jane's success to date. A successful candidate will thrive in our environment of mutual support, relentless pursuit of excellence, creativity, and complete lack of ego.
About Us:
We are a full stack company, i.e. we are building Point-Of-Sale (POS) integration, analytics systems, and user experiences
We are a small close-knit team of highly technical engineers with diverse backgrounds
We have a strong engineering culture, which values lean development, data-driven practices, and open-source
We are rapidly growing 20% month over month and are always tackling challenging and interesting technical problems
What You'll do:
Take ownership of customer and client issues reported and see problems through to resolution
Research, diagnose, troubleshoot, and identify solutions to resolve system issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Install integration solutions for new dispensary partners
Prioritize and manage several open issues at one time
Document technical knowledge in the form of notes and manuals
Ensure all issues are properly logged
You have:
Proven work experience as a Technical Support Engineer or similar role
Hands-on experience with Back Office/Administrative environments
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field a plus
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
What we offer:
Competitive salary and equity
Beautiful office space within walking distance to the surf break at Pleasure Point in Santa Cruz
Medical Health Insurance, Dental Insurance
Paid Parental Leave
To learn more about who we are, our culture, and whether this is the right place for you, read our Key Values profile: https://www.keyvalues.com/jane. Check out our product at: https://www.iheartjane.com/
How to apply:
Your resume (PDF or Markdown/text preferred)
(Optional) An example of something that inspires you
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
