The Senior System Administrator is responsible for providing support to the company's operations across Canada for both our medical cannabis clinics and network of healthcare professionals and educators, as well as our retail recreational cannabis business, Meta Cannabis Supply Co. The position will be responsible for proactive service delivery to these internal clients and ensuring best-practice standards are being met resulting in IT systems performance. The position will also assist on IT projects and initiatives as required.
WHAT YOU WILL BE DOING
The Network Administrator will:
Identify risks and provide solutions ensuring internal client satisfaction
Respond to inquiries in a timely fashion, ensuring open communication with all stakeholders
Provisioning and maintenance of designated solutions
Documentation and maintenance of network diagrams, systems, and configurations
Physical and logical analysis of networks and applications
Support and diagnosis of technical issues involved firewalls, VPNS, routing etc
Perform a variety of network problem analysis and monitoring tasks, monitor network management systems and respond appropriately to user requests and problems
Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for internal use; make recommendations for improvements
Participate in the evolution of a comprehensive training plan for procedures; assist in on-the-job training personnel when required
Follow instructions and pre-established guidelines to perform the functions of the job
Collect, organize and document all problems and solutions in the Service Desk Tracking System
Attend and be involved during team meetings
Participate in special projects or other duties as required
WHAT YOU BRING
Superior IT skills and knowledge:
In-depth knowledge of application and desktop systems and configuration, installations/upgrades techniques, application management, problem identification and resolution
Experience configuring Cisco Meraki and Juniper Firewalls
Advanced knowledge of network operating systems, Microsoft Systems and network management including administration, configuration, protocols (TCP/IP), security, storage, and fault management
Advanced knowledge of MS Exchange Administration
Advanced Knowledge of VMware
Experience with Windows AD Domain Controller administration
Expertise in firewalls, network and server security, SSL certificates and best security practices Experience configuring and troubleshooting VOIP systems
Experience with L2/L3 networks: WIFI, VLANs, 802.1x, VPN, Firewall, NAT, DNS, QOS.
Experience supporting leading e-Commerce platforms
Experience supporting O365 environment
Education and Experience:
College diploma or university degree in Computer Science (equivalent experience in lieu is acceptable)
Minimum 3 years of experience administering both Windows & Mac OS environments
Must have excellent communication skills (written and spoken English) with an ability to present ideas and technical information in user-friendly language
Proven analytical and problem-solving abilities, with an ability to conduct research into a wide range of computing issues as required
Strong business acumen, with a good understanding of the organization's goals and objectives
Solutions-focused, organized, accurate and able to meet deadlines
Ability to effectively prioritize and execute tasks in a high-pressure environment
National Access Cannabis welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request for candidates with a disability, thus ensuring that they can take part in all aspects of the recruitment and selection process. Should you have a request or concern please include a cover letter, outlining your request when replying to this job posting.
The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment and/or educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.
This is an evolving position as such, the job responsibilities and title may shift to reflect a change in requirements.
How to apply:
Unless otherwise stated, applications will only be considered from those eligible to work in Canada.
If you are interested in this position and can demonstrate that you meet the requirements defined in the job description, please put #chooseme on your resume in the top right corner, then click or copy and paste the link below into your browser to apply for this position.
