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Patient Care Representative

️ Dispensary

Do you have what it takes to be a part of an industry leading cannabis company? We are Citiva Medical, LLC – a company dedicated to delivering the best products and services possible to the patients of New York.

Citiva Medical, LLC and its family of companies are positioned to become one of New York’s largest and most trusted chains of medical marijuana companies. Working hand-in-hand with state and local governments, the Citiva brand features company-grown, tested, safe, and effective medical marijuana products.

We are currently looking for dispensary agents to work in our registered medical dispensary (RMD) located in Brooklyn, NY. The dispensary agent reports directly to the General Manager and is responsible for providing exemplary customer service to all our patients.

Responsibilities and Duties

  • Engage and educate patients in a positive manner
  • Ensure patient intake forms are accurate and complete
  • Assist in qualifying patients for our Verified Financial Hardship (VFH) program
  • Maintain compliance with all local and state regulations
  • Perform general office work, such as filing records, operating copy machines, and using email
  • Provide RMD General and Assistant Managers with patient feedback on a timely basis
  • Maintain proper recordkeeping such as patient intake forms, cash handling records, chain of custody documents and waste disposal logs
  • Participate in 1 minute meetings at the start of every shift to ensure uniformity in message and goals
  • Consistently deliver excellent, and compassionate patient services
  • Participate in monthly product inventory review

    • Qualifications and Skills

  • Must be at least 21 years old, have a valid driver’s license and reliable transportation
  • Experience in retail, hospitality or patient services, preferred
  • Must be able to work a flexible schedule (nights and/or weekends)
  • Excellent verbal and written communication skills, along with basic math skills
  • Participates and embraces a highly motivated team environment
  • Experience in a fast paced, high transaction environment, preferred
  • Strong organizational and decision-making skills
  • Must be computer literate – POS experience is desirable
  • High school graduate
  • Ability to pass a criminal background check as it pertains to NYS guidelines
  • We offer a competitive salary based on experience and full suite of employer assisted benefits.

    • Experience:

    relevant: 2 years (Preferred) Customer Service: 2 years (Preferred)