Archived.

Operations Manager

️ Cultivation

The Operations Manager is a key role that straddles the customer facing side in sales and inventory planning and tracking side in production. This person must be a process master and champion. Not only do they love creating and improving processes, they also have the communication skills to get the team to adopt the processes and execute them effectively. The Operations Manager will lead the inside sales and order fulfillment teams which includes the sales order workflow process as well as finished goods inventory management. Clones are no ordinary finished good - they are living plants that have success rates and perishability. The Operations Manager will also be highly involved in track and trace management in MTRC. This person must be very computer savvy and have expert level excel skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Develop, monitor and improve sales order workflow process to ensure smooth interface between outside sales reps, customers, and production

Develop, monitor and improve finished goods inventory process to ensure orders are fulfilled on time and losses are minimized at this final stage

Lead inside sales specialists (2 currently) in their day to day execution of the sales order workflow which includes direct customer contact and interface with the outside sales reps

Lead order fulfillment team (5 currently) in their day to day execution of the order fulfillment process which includes inventory management, inventory counts, staging orders, boxing orders, invoicing/manifesting, sending out for delivery

Set up and execute track and trace processes for transferring inventory from the nursery license to the distribution license and then to the customer at shipping

Budgetary responsibility for inside sales and order fulfillment

Continuously monitor on time orders and improve processes to ensure health and maximize efficiency

Training inside sales and logistics staff

Ensure proper staffing to maximize order fulfillment and delivery efficiency

Ensure all procedures are compliant according to The Medicinal and Adult-Use Cannabis Regulation and Safety Act (MAUCRSA).

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily (with or without accommodations). The requirements listed below are representative of the knowledge, skill, and ability required.

EDUCATION AND EXPERIENCE:

B.A., Business, Finance or other related field or equivalent work experience

Minimum of 5 years operations experience; experience with perishable inventory preferred

Demonstrated leadership, communication and problem solving skills

Ability to effectively utilize ERP to manage processes and inventory; experience with Microsoft NAV Dynamics a MUST

Advanced Excel skills

Demonstrated ability to evaluate and balance team and individual workloads through effective time management, prioritization, and organizational skills.

Analytical

Process ace, there is no process you don’t love

Great organizational skills

Excellent customer service skills and experience training staff in customer service

Responsible for compliance

Ability to work effectively in a manufacturing-based environment

Special Information (Travel required, on-call schedule, etc):

Occasional long hours.

Ability to work independently

28 Sep 2019

Salary:

DOE

Company:

Dark Heart Nursery

Type:

Full-Time

Licence:

No required

City:

Oakland California, United States