Archived.

Manager

️ Other

LeafLink is seeking an highly experienced Client Experience & Support Team Manager to join our fast-growing team. In this role you will be responsible for managing LeafLink's Client Experience & Support Teams that will be doubling in size by mid next year and will be tasked with managing LeafLink's relationships with the largest cannabis brands and retailers in the industry, creating a network effect across the LeafLink platform, and setting a new standard on how the industry conducts business. This role is highly collaborative, requires creative thinking, sales expertise, and an understanding of all product offerings and platform features on LeafLink. This role reports to our Vice President of Sales and will require you to interface directly with our executive, product, engineering and sales teams while leading our client experience and customer support teams on a daily basis. You need to be a self-starter who is comfortable with change, enjoys a very fast pace, and can juggle many tasks and deadlines.

What You'll Do:

Aggregate and analyze data to effectively strategize with decision makers at cannabis brands and retailers

Ensure prompt response times to all customer inquiries

Ensure prompt on boarding of all newly signed clients

Manage our fast growing CX and CS teams

Oversee daily interactions between CX/CS and our clients

Go above and beyond to ensure ALL clients are 100% satisfied with their LeafLink experience

Create and recommend new processes and product/technology improvements to benefit our clients

Be the voice of the clients to our executive team

Organize and send quarterly business reviews to deepen our connection and increase our value to our clients

Who You Are:

You have 7+ years experience in customer experience and support

You have 5+ years in managing a high performing team

You have 4+ years managing a distributed team, ideally a globally distributed team

Ability to thrive in a fast-paced, high growth, rapidly changing environment that requires tenacity to exploit opportunities and a steady demeanor to handle challenges

You are the poster child for startup hustle: change is your only constant, no challenge is too big, and no task is too small

Self-motivated and excited by the potential to own what you do, you have the willingness to learn and adapt as needed

You work well independently as well as with other members of the team, both in person and remotely

You have excellent presentation and communication skills, are outgoing and sociable, and enjoy meeting new people

You are a multi-tasker and connector, as well as an organized operator who executes on both internal and external responsibilities

You have knowledge of key project management concepts including phases, plans, deliverables, scope, and tasks

You have excellent verbal and written communications skills and are a proficient user of Google Cloud Systems

21 Feb 2019

Salary:

DOE

Company:

Leaflink

Type:

Full-Time

Licence:

No required

City:

California Pennsylvania, United States