Archived.

IT System Support Analyst

️ Information Technology

The successful IT System Support Analyst will be responsible for server maintenance, upgrades, installs and monitor software and hardware. The candidate will also be involved in data backup and recovery.

Duties and responsibilities or (Essential Functions)

Install operating system software, patches and upgrades

Analyze, troubleshoot and resolve system hardware, software and networking issues

Configure, optimize, fine-tuning and monitor operating systems software and servers

Create and maintain documentation of network configurations and processes

Perform system backups and recovery

Conduct server builds

Maintain an inventory of installed software and manage software licensing

Manage policy and procedure for upgrades

Respond to after-hours system alerts, troubleshooting and resolution

Analyze performance, identifying areas of concern and formulating action plans

Implement network security policies and procedures

Create, modify and delete user accounts

Ensure integrity and confidentiality of sensitive data

Administer and maintain firewalls

Manage, monitor and update malware prevention systems

Ensure network security updates, patches and preventive measures are in place

Perform intrusion detection analysis

Set up end user hardware and software

Analyze and resolve end user requests

Create and maintain end user training and support documentation

Analyze end user support patterns and creating improved systems and processes

Qualifications

Occasional travel will be required. This position will initially be located in our Wareham, MA location while our Holliston location is being built. In January, 2020, this role will be located in Holliston, with occasional travel required to our dispensaries in the state.

Bachelor’s degree in Information Technology or related field or equivalent experience

Three years’ experience in systems and network administration

Proficient installing and configuring:

Microsoft Office

Microsoft Workstation and Server Operating Systems

Server Virtualization (VMWare and/or Hyper V)

VPN, Firewalls, Switches, Routers

SAN or NAS Server for Archival and Recovery

Ability to travel to 3 Locations in Massachuttes

Ability to travel to other States as necessary

Preferred Qualifications:

CCTV Security Administration

Access Control System Configuration and Administration

Microsoft Active Directory Administration

Physical requirements: Lift up to 50 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.

12 Oct 2019

Salary:

DOE

Company:

Verilife - Arlington Heights

Type:

Full-Time

Licence:

No required

City:

Holliston Massachusetts, United States

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