Cova Dispensary Software

Implementation Specialist

️ Information Technology

Reports to: The Launch Manager and is a part of the Cova Operations team.

This role works from home office but travels daily to launch Cova Software into new store locations. Must be able to travel in both the US and Canada and expect travel to be up to 80% including some weekends. Typical workdays at client site can be up to 10-12 hours during the onsite visit.

Job Summary:

We are looking for talented and driven Onsite Implementation and Software Trainers to join our team. You would be responsible for setting up Cova POS software in legal cannabis retail stores and training the staff on its use and operation. A typical "Onboarding" of a store requires a day and a half and it that time, you would be in constant communications with an offsite team that would be handling the back-end elements (inventory, cash management, operations) of setting up that store.

Responsibilities:

  • Interact with store management and confirm all arrangements
  • Ensure Hardware is present
  • Communicate internally that all essential elements for the installation are in place and if not advance steps necessary to complete the installation of equipment and wireless set-up.
  • Gather any last minute needed updates from Client about products or pricing that need updating in Cova before we cut over the systems.
  • Ensure the networking is sufficient & get detail for setup (router, available ethernet ports, etc.)
  • Setup & Install Hardware (Tablets, Scanners, Printers, etc.)
  • Coordinate with store management to provide Training: Frontend Point of Sale (POS) system (which is a tablet based ordering and transaction module) and the Backend (HUB): Accounting, Purchasing, Promotions, Reporting platform (Web-based platform for doing back office tasks and supervisory tasks).
  • Assist the store in organizing their inventory counts to reconcile at cutover
  • Provide Onsite Support at launch: As the system turns on assist (train) on how to use Cova and help them troubleshoot any problems.
  • Communicate (verbal and written) clearly with all the Cova launch support groups about progress, status and issues.
  • Skills Needed:

  • Organized and self managing – planning time and travel
  • Reliable and confident – once trained, an ability to convey expertise
  • Solid, professional and can demonstrate business solid acumen; preferably experience with Enterprise level client interaction
  • Communications skills – as the liaison with the customer and Cova Support, sharing situational information that is clear and understandable
  • Interpersonal skills – ability to work with an array of personalities and technical skill levels
  • 60-80% overnight travel – able to travel throughout the province and internationally (USA) via plane or car
  • Reliable car is a necessity and all car expenses will be reimbursed via mileage allowance, other travel fully covered and reimbursed. Good driving record and insurance
  • Preferred experience:

  • 2+ years professional work experience
  • Technical Software Support or hardware support
  • Organizational Training and/or Education
  • Cannabis Retail store management or retail store management
  • College degree preferred, but not mandatory
  • Application process:

    If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interested, however, only those selected for an interview will be contacted.