NuLeaf is looking for experienced retail sales professionals with strong customer service skills and an interest in cannabis.
Prospective applicants need not be experts on marijuana- we are confident we can help you in this respect. However, applicants must be outgoing, upbeat, kind, and have a passion for helping people.
We are looking for team members that are self motivated and driven to provide excellent customer service to our clients.
We offer a very competitive starting wage, plus tips, and benefits. Benefits for full time employees include medical, dental, and vision insurance, PTO, sick time, and 401k with a company match.
We foster a strong team dynamic creating an inviting, fun environment to work in.
Please note:
Sales experience and skills are a must, sales performance is continually measured, and top performers are rewarded.
Key Responsibilities
Provide exceptional customer service to all clients, vendors, and visitors
Perform dispensary opening and closing tasks as directed: clean and organize shelves, prepare product displays, examine products to ensure that they are correctly priced, stock inventory, and other tasks as directed
Maximize sales by maintaining excellent product knowledge and using approved sales strategies
Maintain a comprehensive knowledge of cannabis to describe and explain use, operation, and care of products to meet customer needs
Follow procedures to utilize POS system to accurately and correctly process orders and track sales
Follow all health, safety and sanitation regulations
Comply with dress code requirements
Must be punctual and present for all scheduled shifts
Follow NuLeaf Safety Code of Conduct
Follow NuLeaf Emergency Action Plan in the event of an emergency
Perform other duties as assigned
Required Knowledge, Skills and Abilities
A High School Diploma or GED
A minimum of two years of direct customer service experience in retail
Previous cash handling (cash and credit card transactions) experience; familiarity with POS system preferred
Demonstrated ability to flexibly engage with a diverse customer base, using skills in active listening and verbal communication to identify and resolve customer issues
Demonstrated ability to multi-task with attention to detail and remain focused in a highly regulated, fast-paced environment
Demonstrated ability to maintain productivity between periods of high and low activity
Demonstrated ability to remain calm and steady during periods of high stress or unusual events
Demonstrated ability to quickly grasp operating policies and procedures, products, patient needs, and legal issues
Previous experience in the cannabis industry a plus
Strong communication skills both verbal and written
Strong reading comprehension
Knowledge of basic math calculations
Knowledge of basic computer functions (PC platform, email, MS Office suite, POS system)
Strong attention to detail and ability to focus
Ability to work both independently and as a member of a team
Ability to adapt and change job tasks according to business demands
Ability to understand and follow written and verbal instructions
Ability to work accurately and efficiently while adhering to all company policies
Ability to speak, read, write and understand the primary languages used in the workplace; bilingual skills a plus
Ability to work scheduled shifts and arrive for work on time; be punctual and present
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.
Must pass a background check
Physical Demands
Ability to lift up to 40 lbs
Ability to sit and or stand for periods up to four hours at a time
No cannabis allergies
Working at NuLeaf
This is an hourly, non-exempt position
Full-time benefits include:
Medical, Dental, and Vision coverage
PTO and Sick Time
Employee Discount
401k
Education and training to support your development
Please include a PDF of your resume.
Experience:
Customer Service: 2 years (Preferred)
Education:
High school or equivalent (Preferred)
Billing cycle:
One-time
Sales cycle:
Less than 90 days
Sales environment(s):
Store
Onboarding time:
Less than 1 month
Working days:
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Benefits offered:
Health insurance
Dental insurance
Paid time off
Healthcare spending or reimbursement accounts such as HSAs or FSAs
Other types of insurance
Retirement benefits or accounts
Employee discounts
Typical start time:
10AM
