East Bay Therapeutics

Delivery Dispatcher

️ Delivery Services

East Bay Therapeutics, a progressive State Licensed Medicinal and Recreational Cannabis Retailer, is seeking for an upbeat and Customer-Focused Delivery Dispatcher.

Job Location: Emeryville, California - 94608 - Local Candidates Strongly Preferred!

General Summary of Duties: Therapeutic's Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of East Bay Therapeutics, affiliate organization(s), and their role in the industry, and local and greater communities.

Supervision received: Reports to Delivery & Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.

Example of Duties ( This list may not include all of the duties assigned):

  • Set-up and Process customers orders using POS and Routing applications, including but not limited to Biotrack, OnFleet, and WeedMaps.
  • Provide front-line support for drivers who need assistance out of the field.
  • Log operational issues and suggest and implement process improvements.
  • Package orders accurately and efficiently.
  • Provide exceptional customers service by phone, text and during and in-person interactions.
  • Develop and maintain rapport with our customers, partners and staff.
  • Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
  • Maintain a positive work environment conducive to trust and respect.
  • Maintain the strictest confidentiality in compliance with HIPPA guidelines.
  • Perform other related work as required.
  • Performance Requirements, Knowledge, Skills, and Abilities:

  • Personal knowledge of various cannabis products (required).
  • Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
  • High expectations for success - good enough never is!.
  • The ability to make rapid decisions in a high-pressure environment.
  • Excellent communication, social and organization skills.
  • Incredible ability to multi-task.
  • A can-do, optimist attitude.
  • Ability to adhere to the highest customer service standards at all times.
  • Ability to communicate clearly, honestly and effectively with customers and staff in all situations.
  • Ability to perceive and meet the needs of customers.
  • Strong problem solving, customer service and interpersonal skills.
  • Ability to maintain high standards in a fast-paced, constantly evolving environment.
  • Must possess a high degree of personal ownership and accountability.
  • Must have a high level of organization.
  • Must possess a valid driver's license and medical recommendations.
  • Education / Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Retail, cash and customer service experience.

    Typical Physical Demands:

  • Work may require prolonged sitting/standing, some bending, stooping and stretching.
  • Requires normal range of hearing.
  • Requires healthy vision (aided or unaided).
  • Requires lifting up to 50 pounds.
  • Job Type: Part-time with full-time opportunity.