East Bay Therapeutics, a progressive State Licensed Medicinal and Recreational Cannabis Retailer, is seeking for an upbeat and Customer-Focused Delivery Dispatcher.
Local Candidates Strongly Preferred!
General Summary of Duties:
Therapeutic's Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of East Bay Therapeutics, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision received:
Reports to Delivery & Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties ( This list may not include all of the duties assigned):
Set-up and Process customers orders using POS and Routing applications, including but not limited to Biotrack, OnFleet, and WeedMaps.
Provide front-line support for drivers who need assistance out of the field.
Log operational issues and suggest and implement process improvements.
Package orders accurately and efficiently.
Provide exceptional customers service by phone, text and during and in-person interactions.
Develop and maintain rapport with our customers, partners and staff.
Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
Maintain a positive work environment conducive to trust and respect.
Maintain the strictest confidentiality in compliance with HIPPA guidelines.
Perform other related work as required.
Performance Requirements, Knowledge, Skills, and Abilities:
Personal knowledge of various cannabis products (required).
Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
High expectations for success - good enough never is!.
The ability to make rapid decisions in a high-pressure environment.
Excellent communication, social and organization skills.
Incredible ability to multi-task.
A can-do, optimist attitude.
Ability to adhere to the highest customer service standards at all times.
Ability to communicate clearly, honestly and effectively with customers and staff in all situations.
Ability to perceive and meet the needs of customers.
Strong problem solving, customer service and interpersonal skills.
Ability to maintain high standards in a fast-paced, constantly evolving environment.
Must possess a high degree of personal ownership and accountability.
Must have a high level of organization.
Must possess a valid driver's license and medical recommendations.
Education / Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Retail, cash and customer service experience.
Typical Physical Demands:
Work may require prolonged sitting/standing, some bending, stooping and stretching.
Requires normal range of hearing.
Requires healthy vision (aided or unaided).
Requires lifting up to 50 pounds.
Part-time with full-time opportunity.
