Customer Support Specialist

️ Other

We are looking for an exceptional Customer Support Specialist to provide timely and appropriate responses to user inquiries and dispensary reviews, as well as assign and forward inquiries to departments and teams as appropriate. As well as helping create and update support processes and documentation. Here are some of your day-to-day responsibilities:

  • Respond to customer email, phone, and live chat inquiries and/or forward to appropriate parties
  • Assist with new lead generation through support inbox
  • Compile feature requests from customers for future development
  • Moderate strain, dispensary, and photos reviews submitted by users
  • Monitor Leafly Pickup orders and triage late orders
  • Various administrative tasks - data entry, research, compiling lists
  • Identify, drive and support miscellaneous projects as needed
  • Qualifications

  • 1+ years of experience in a customer service-related role (preferred but not required)
  • Knowledge of cannabis and the cannabis industry (preferred but not required)
  • Committed to ensuring customer satisfaction
  • Ability to maintain a positive demeanor under stress, and roll with the punches
  • Strong attention to detail
  • Ability to multi-task and resolve issues in a fast-paced environment
  • Exceptional verbal and written communication skills
  • Spanish or French language skills are desirable
  • 50 WPM typing ability
  • Background check will be conducted after conditional offer of employment is extended.

    The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. We are proud to be an equal opportunity employer. A background check will be conducted after a conditional offer of employment is extended.