Customer Support Specialist

IndicaOnline, the leading Point of Sale provider for cannabis businesses is hiring a full-time Customer Support Representative in the Los Angeles area with flexible hours and possible weekend availability.

The right candidate will have the experience in customer service, technical support, or cannabis industry. We are looking for someone who is into technology and is passionate about helping customers.

The ideal candidate will have strong knowledge of Apple iOS and have experience working of Jira, Zendesk, CRMs and other support software.

As a customer support specialist, you will learn IndicaOnlines software and become a product expert. You will be contacted by our customers via telephone, email, support tickets and occasionally will meet them in person.

Essential Responsibilities:

Promptly reply to customer's requests and questions about the software

Provide businesses with technical support with hardware, software and other issues

Work with entire team to provide the best customer service in the industry

Track support requests and issues via our ticketing management system

Knowledge and Skills:

Excellent communication and interpersonal skills

Be proficient with Apple products, support software

Attention to detail and excellent organizational skills

Solid analytical, research, and problem-solving abilities

Being able to set and adapt to changing priorities

Experience: Customer Service: 3 years (Preferred)

Work environment: Office

Communication method(s) used:

Benefits offered: Paid time off