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Ample Organics

Customer Support Representative

️ Other

Our rapidly growing team is looking for a full-time Customer Support Representative to work in our Toronto office. This position will have you working directly with some of the leading licensed cannabis producers in the world, on the front lines of this global industry.

What Youll Do

  • Working with a team to provide exceptional technical and customer support.
  • Willing to work a rotating schedule to provide 24/7 support.
  • Daily problem solving and critical thinking.
  • Thrive in a collaborative, team-oriented work environment.
  • Care deeply about our mission to build technology that people want to use; this will be the cornerstone of everything you do.
  • Be comfortable with uncertainty; you are eager to join an emerging start-up that is revolutionizing the cannabis industry.
  • Be a passionate, proactive person willing to go above and beyond for our clients.

    • What Youll Bring

  • Verifiable experience with replying to client's inquiries by phone, email as well as provide assistance through remote access.
  • Ability to multitask in a high volume, fast-paced environment to ensure that client issues and concerns are handled and addressed in a timely manner.
  • Ability to handle a variety of client issues, from strictly technical to non-technical issues
  • Comfortable editing and designing label templates.
  • Familiarity with Project Management Software and Help Desk Software (Zendesk).
  • Ability to document hardware configurations and technical support solutions
  • Able to maintain an extremely high level of confidentiality and professionalism.
  • Bonus: Experience with Zebra and Epson Printers, barcode scanners, NiceLabel Pro, Duplicati, JIRA and Confluence; Bilingual in Spanish.

    • Notes Candidates may be asked to demonstrate qualifications through occupational tests.

    What Well Offer You

  • Opportunity to shape process
  • Learning and development opportunities
  • Competitive compensation and benefits package

    • If your experience is really close to what is outlined above, please consider applying. Experience is key; however, enthusiasm, determination, and grit go a long way. We are looking for a true product champion, which comes in many forms. We encourage everyone interested to apply.

    Ample Organics is an equal opportunity employer and is committed to an inclusive, barrier-free recruitment and selection processes and work environments. Please let us know of any accommodations needed to ensure you have access to a fair and equitable process.

    23 Mar 2019

    Salary:
    DOE
    Company:
    Ample Organics
    Type:
    Full-Time
    Licence:
    No required
    City:
    Toronto Ontario, Canada
    ampleorganics.com Apply