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toptender

Customer Success Specialist

️ Other

The Customer Success Specialist role will where many hats in the startup phase of toptender. The core needs are to drive customer success with brands and stores using the toptender platform. You will be the main point of contact for users on the platfrom, making sure brands and stores are getting the most out of our products. You will function as the voice of the customer and provide internal feedback on how our product can better serve cannabis brands, stores, and budtenders. In addition to customer success on the platform, this role will be cross-functional in acquiring budtenders on to toptender.

This role presents and excellent opportunity for you to play a key role and establish yourself in an exciting cannabis technology company.

As toptender launches in states like California and Colorado, the role will entail some travel.

We’re excited about you if you have:

  • Excellent verbal and written communication skills
  • Enthusiastic and creative team member
  • Self-starter, with a high degree of initiative with the ability to work interactively and proactively with various teams
  • Demonstrated ability to identify issues and resolve or escalate for resolution
  • Ability to deal with high stress situations and upset clients
  • Passion for customer success and problem solving
  • Experience onboarding multiple accounts onto a software platform
  • Proven ability to manage multiple projects at the same time, while maintaining a high-level of accuracy and attention to detail.
  • Budtending or retail experience is a major plus
  • Experience facilitating and participating in content creation
  • The will to pick up any task and do it
  • The willingness to accept that done is better than perfect in the startup world

    • You’ll love working here because:

  • First-hire to an exciting startup
  • Flexible work environment and hours (Team currently works from home 2 days a week)
  • Health benefits packages available w/ employer participation
  • You can carve the way for all future hires of the business
  • Your boss is not a dick
  • We’re excited to meet stand-out applicant’s and we look forward to meeting you!

    • 13 Feb 2019

    Salary:
    $36,000 - $45,000 a year
    Company:
    toptender
    Type:
    Full-Time
    Licence:
    No required
    City:
    Seattle Washington, United States
    toptender.com Apply