Leaf Trade is looking to hire a Customer Success Manager (CSM) to oversee the overall customer relationship with assigned accounts. You are responsible for driving adoption based on the customers individualized requirements and you love solving problems. You will work closely with the Sales and Product teams to understand account health and identify any product or contract retention risks so the company can proactively support customers in meeting their goals.
Leaf Trade is in a unique position to leave a large footprint in the emerging Cannabis industry. As an early hire of a fast growing startup, the individual should have a strong entrepreneurial spirit and a whatever-it-takes mentality to help the company grow quickly and sustainably. The candidate must have a successful track record of on-boarding new clients, educating them on feature releases, contributing to the retention process and ensuring the resolution of any issues.
Desired Skills & Attributes