Cresco Labs

Community Specialist

️ Marketing

Cresco Labs is seeking a Community Specialist to join our corporate Marketing team in Chicago, IL. We are looking for a Community Specialist who can enhance our Cresco Labs brands and customer service. The Community Specialist will be responsible for the management of Cresco Labs' online communities' involvement and customer service responses. They will work with Cresco Labs corporate brands, and retail accounts to ensure up to date and adequate information is being shared with patients and the online public.


  • Monitor social media accounts (E.g. Facebook, LinkedIn, Twitter, etc.) for questions & comments about our products and services
  • Communicates with customers via social media, e-mail, and telephone to assist with customer inquiries and issues.
  • Provides customers with clear directions on product replacement and refunding if necessary
  • Resolves customer issues with effective problem-solving skills
  • Effectively manages the customers feedback system by documenting interactions and conversations with customers in an organized and streamlined way.
  • Helps build online communities through meaningful interactions with customers, industry professionals, and influencers
  • Maintains excellent knowledge of our products and services in order to understand the customer's needs.
  • Monitor industry news for relevant updates and shareable information

  • Bachelor's or Associate's degree in Marketing or Communications is preferred
  • 2-3+ years working in a community management and/or customer service role
  • Experience responding to customers on behalf of brands
  • Experience with responding to reviews (e.g. Google, Facebook, Trip Advisor, etc.) is preferred
  • Familiar with the utility and function of ZenDesk, or a similar customer service platform
  • Familiar with the utility and function of Sprout, or a similar social platform
  • Strong problem-solving skills
  • Genuine interest in and passion for the cannabis industry is preferred
  • Adaptive to change, tight deadlines, and can work with a sense of urgency

    Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry