Client Support Specialist

️ Administrative

Cascadia Labs has an immediate opportunity at our Redwood Valley location. The laboratory is in a peaceful country setting of Mendocino County, though very close to many busy and very successful cannabis businesses that we support with our services. The newly remodeled laboratory is equipped with state-of-the-art instrumentation on the inside and a beautiful natural setting outside. Finding a moment in nature is as easy as walking out the door on a break and taking only a few steps to a tree-lined path along the creek, or up the hill through private vineyard and vegetable farm we share a campus with.

Job Summary

We are seeking a full time Client Support Specialist to become part of a solid and successful team that is already in place. The ideal candidates will have a positive and friendly attitude, with ability to professionally collaborate. This position will require someone who is comfortable working with cannabis and cannabis products. The Client Support Specialist is a client focused position that presents new opportunities to support our clients on a daily basis. However, it is a transition point from the client to the laboratory and many internal functions are required of the position. Strong organizational skills and attention to detail are required for this important role between the client and the laboratory. The position reports to the Laboratory Director.

Job duties include, but are not limited to:

  • Answering general company phone line and email address
  • Meeting & greeting visitors to the facility
  • Coordinate sampling activities and scheduling
  • Account set up and new client on-boarding
  • Ensure client needs are effectively communicated to staff and entered into LIMS
  • Communicate with clients on status of work
  • Resolve client complaints and elevate as needed
  • Entering accurate information regarding client accounts in LIMS and CRM
  • Pass information on new leads coming through general contact channels to sales staff
  • Identify new sales opportunities with existing clients and pass information to sales staff
  • Maintaining company & client files, both electronic and hard copy
  • Providing administrative support for our technical and sales team
  • General office housekeeping and preparation for tours/events
  • Facilities vendor management
  • Office/lab supply purchasing
  • Qualifications/desired skills:

  • 2+ years relatable experience
  • High degree of accuracy and attention to detail
  • Excellent verbal and written communication skills
  • Team player with positive, respectful attitude
  • Ability to multi-task
  • Knowledge of cannabis industry, regulations or analytical procedures
  • Cascadia Labs California offers excellent full-time benefits including comprehensive medical coverage, dental, vision, life and disability insurance, 401(k)/ Roth with company match, flex spending accounts (FSA), paid time off (PTO) and paid holidays.

    Note – Cascadia Labs is an Equal Opportunity Employer.