Cannabis Concierge
If you are interested, please let us know your work availability and describe why you would like to work with us. Must have open availability: 7:00 am to 9:00 pm. Mon - Sun. Wages start at $14 per hour + tips and a 30% employee discount. Must be 21 or older.
March & Ash, Inc in San Diego, CA is looking for one cannabis concierge to join our 80 person strong team. We are located on 2835 Camino Del Rio South Suite 100. Our ideal candidate is a self-starter, motivated, and engaged.
We're seeking a Cannabis Concierge to deliver the highest level of customer service in the licensed dispensary industry. Job duties include:
Greet customers, listen for customer's needs, recommend, select and help locate the right products. Educate the customer by describing a product's features and benefits, demonstrate use and operation of the product. Answer customer queries regarding the store and the merchandise make suggestions and encourage questions. Receive and process cash transactions in POS system. Stay current with sales prices, discounts, specials, and PAD demonstrations. Recognize and monitor security issues and loss prevention. Arrange and display merchandise according to protocol, ensuring the newest product is behind older product (first in, first out by checking expiration dates.) Ensure merchandise area is neat, organized and clean. Take stock inventory as requested. Be enthusiastic, personable, and build rapport with the customer. Introduce yourself and use their name often during your interaction Educate the customer regarding the benefits of cannabis, sales happen organically as a result, education is more important than a sale. Deliver exceptional customer service at all times. Actively educate yourself about the cannabis and the industry. Give each customer your full attention, and listen. Continual roam the shop to ensure all customers are taken care of. Punctual and consistent shift attendance.
Key Performance Indicators:
Initiative - Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; and creates novel solutions to problems. Communication - speaks effectively, using conventions proper to the situation; states own opinions clearly and concisely; demonstrates openness and honesty; listens well; asks others for their opinions and feedback; asks questions to ensure understanding; exercises a professional approach with others; uses consideration and tact when offering opinions. Teamwork - works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with co-workers, peers and managers; helps to set a tone of cooperation within the work group and across groups; seeks opinions; values working relationships. Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards of excellence, stays focused under pressure, and meets attendance/punctuality requirements. Product Knowledge - Knows and is able to educate customers on all of our products including understanding their features, benefits, and providing guidance on safe usage. Attitude - Displaying a positive demeanor that influences positive choice of actions, responses to challenges, responses to co-workers, management, and customers. As opposed to negative, uncooperative behavior; or acting in a resentful or antagonistic manner, *Attendance & Punctuality - schedule adherence, clocking in on-time at the beginning of shift, on breaks, meal periods and end of shift.
Job Requirements: High school education or equivalent. In-depth knowledge of cannabis and at a minimum of 2 years sales experience. 21 Years or older Experience using point-of-sale systems Great attention to detail Excellent communication skills Must pass background check Punctual and consistent shift attendance. Location: San Diego, CA Language: English (required) Spanish (encouraged, but not required) Compensation: $13-$15 / Hour We are looking forward to hearing from you.
Available shifts and compensation: We have available shifts all days of the week. Compensation is $13.00 - $15.00/hour.