Sierra Wellness Connection

Call Center Manager

️ Other

Sierra Wellness is seeking candidates to fill Call Center Manager position. Before applying please make sure that you meet ALL requirements:

  • Minimum of 3-5 years of Call Center Supervisor/Management experience
  • Extensive Customer Service in a retail/call center environment
  • Must be at least 21 years of age with no felony convictions
  • Must have reliable transportation and be willing to work in Reno or Carson City
  • A basic to mid level knowledge of cannabis
  • Availability to work evenings, weekends and holidays
  • Must be able to handle high volume of inbound and outbound communications via phone, live chat, and email
  • Applicants without a resume and cover letter will not be considered.
  • *VERY IMPORTANT - Applicants without a cover letter and resume will not be considered.

    About You: We are looking for people that are looking to start a career in one of the fastest growing industries in the world. You must have a consistent and genuinely positive attitude. You must be able to work on your feet for very long hours. Your training will include working in reception, inventory and even trimming in our cultivation facility. People with actual prior experience will be accelerated very quickly others will take approximately 90 to 180 days to train.

    Position: Call Center Manager . Call Center Manager will oversee processes for a wide range of services; call center, delivery, and express pick up. Will also be responsible for scheduling staff, developing operating procedures, and mapping out the growth for that department. Must have extensive people skills, customer service in a retail and/or call center environment, and previous management experience. If this sounds like the career for you, please provide an updated resume and cover letter. In your cover letter briefly describe the position you’re interested in and why you would be the ideal candidate.

    Now for your first test....attention to detail is of the utmost importance. On our website, there are 3 main philosophies that we focus on. Provide those philosophies in your reply and we'll put your resume in the "serious" pile!

    Thank you for your interest.

    Experience: Retail: 5 years (Required)