Our stores are where customers come to “experience cannabis”, and our Retail Associates are vital to delivering customer service, offering a distinctive shopping experience that drives sales results. The Retail Associate is primarily responsible for providing assistance to patrons and patients through concierge-level service, assuring anyone who visits a store leaves satisfied. Individual responsibilities as a Retail Associate include demonstrating outstanding customer service and sales skills, assisting with keeping the sales floor stocked with merchandise and/or organizing the sales floor and stock areas. The Retail Associate conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.
Essential Duties and Responsibilities
Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
Lead tours of sales floor within the store, making product recommendations based on ongoing research of strains, cannabinoids and vendor-produced products available
Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body
Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
Understand The Green Solution exchange policy, accessories manufacturer warranties, and how to facilitate guest merchandise returns to Lead Associate and Management
Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
Answer phone with scripted greeting, provide customer service, and accept TGS Express or Call-Ahead orders
Accurately record phone and online orders into the point-of-sale (POS) system
Confirm accuracy of order displayed in POS (correct product, quantity and/or weight, RFID, Pricing, etc.)
Verify correct use of MED-required packaging and labeling according to The Green Solution policy
Operate cash register by using barcode scanner, computer-based POS system and cash drawer to process transactions, ensuring patrons and patients leave with labeled product inside of a state regulated exit bag with correct change and a receipt
Adhere to The Green Solution security protocol and promote safety for patrons, patients and other Team Members
Work as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelines
Fill all time during scheduled shifts with productive, useful activity, including cleaning, stocking, researching, organizing or completing any other tasks to contribute to company success
Adhere to all company uniform policy and preserve all provided necessary equipment
Uphold personal hygiene to ensure safe interaction with patients, product and other Team Members
All other job duties as assigned
Qualifications
Education
High School diploma or General Education Development (GED) required
Training
Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Management
Required Skills & Experience
Excellent computer, mathematical, language and reasoning skills
Bilingual skills a plus
Retail, operations and/or sales experience
Preferred Skills & Experience
Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements; previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities
TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics
Experience:
Retail Sales: 1 year (Preferred)
Additional Compensation:
Tips
Store Discounts
Benefits:
Health insurance
Dental insurance
Vision insurance
Retirement plan
Paid time off
Flexible schedule
