As a part of our retail team, an Associate Key Holder is responsible for creating the customer experience that accurately reflects and promotes our core values while building and maintaining strong customer relationships and driving sales through outstanding services. The ideal candidate will help lead the retail teams deliver exceptional service by meeting individual needs, exceeding expectations and demonstrating excellent knowledge of products. The Associate Key Holder will assist store leaders by supervising all employees, oversee sales, merchandising, customer service, and all operational functions.
What you’ll do:
Oversee and coordinate the daily activities in the store and daily activities of the Associates while ensuring all are engaged in promoting our values and selling products that meet or exceed the customers expectations.
Lead by example to meet or exceed personal sales and KPI goals while supporting the Associates to do the same
Encourage sales growth by generating excitement among the store team around new products and services.
Ensure that all Associates stay up to date with product knowledge, promotions, and in-store events.
Ensure that all customer complaints, issues or concerns have been attended to with a resolution that has a positive impact on the customer experience and financial outcome of the store
Create a positive experience for each customer while fostering a culture of empowerment that drives each employee engagement
Assist store leaders by providing ongoing feedback to the store associates to help improve financial performance, customer experience, and employee experience
Lead store operations including visual merchandising standards, backroom standards, inventory accuracy, shrinkage, current displays and promotional signage
Ensure employees understand operational excellence standards, hold team accountable to maintain consistency in foundational excellence of the store
Maintain back of house inventory (standards include cycle count process)
Oversee cash / credit- card handling and store standards, including merchandising standards; prevent loss
Actively participates in and stay engaged with community events, outreach programs, employee activities to help build community trust and team cohesion
What you’ll need:
Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization
Associates degree or minimum 3 years leadership experience with customer service in retail or hospitality
Cannabis knowledge and experience is a plus
Demonstrated ability to drive and exceed individual and store results
Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously
Ability to maintain high standards in a fast paced, dynamic, constantly evolving environment
Able to work days, nights, holidays and weekends Follows store/company code of conduct
Minimum 21 years of age
What we bring to the table
Our co-workers are a close-knit, intelligent, and motivated team.
We care about you. We offer competitive health, dental, and vision insurance benefits for employees and their dependents.
Product discounts.
We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please send a cover letter, resume, and LinkedIn profile.
