Responsible for the day to day operations of the retail staff, delivery staff and security staff. Responsible for the growth and success of the venue. Most time will be spent on the development and training of staff, driving sales, ensuring guests receive high quality service, upholding the Urbn Leaf brand standards and operating all aspects of the dispensary under the direction of the General Manager and VP of Retail Operations.
Duties and Responsibilities:
Responsibilities include, but are not limited to:
Oversee dispensary team including but not limited to: reception, budtenders, security, dispatch and delivery drivers
Ensure time is effectively split between all departments as needed
Ensure all technology platforms are updated with our most current information (specials, events, marketing materials)
Ensure all staff is on time, well-groomed and in clean uniforms
Handle all returns, exchanges and employee purchases
Ensure that Inventory Controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given
Complete checkouts for budtenders and delivery drivers ensuring all cash handling procedures are being followed
Responsible for all cash in drop safe and vault
Ensure all opening and closing duties are completed and the venue is completely secured before departing at night or opening in the morning
Meet with management team to ensure proper follow-up on all action items and address any personnel issues
Report all relevant operational information to General Manager
Handle customer issues and concerns in a professional and effective manner
Handle all scheduling and coordinate staff onboarding with talent acquisition
Responsible for POS updates and maintenance in conjunction with inventory personnel
Collaborate with human resources to ensure the venue is compliant with all pertinent employee rules and regulations
Execute marketing efforts as directed by the marketing team
Ensure proper ambiance and cleanliness within venue at all times
Ensure that the Urbn Leaf brand is always properly represented
Execute quarterly all staff meetings and venue cleanings
Train and develop employees from within
Assist with quarterly shift lead reviews, 90-day reviews for new employees as well as annual reviews for all line level staff
Work with management team to create and implement staff incentive programs to increase level of service, promote upselling, and enhance staff morale
Read industry publications to keep up-to-date on trends
Create and implement policies and procedures that will enhance customer service
Enforce all policies and procedures of venue and the company
Manage floor to ensure staff is on task at all times
Perform any other duties and projects assigned by Senior Management
Qualifications:
At least 3 years management experience in high volume establishments with extensive knowledge in the cannabis industry
Must be able to input and access information in the POS system, delivery systems, marketing outlets, computers, etc.
Must be comfortable learning new skills
Must have a hands-on, proactive management style
Skills and Attitudes:
Must be motivated, hard-working, and passionate. This position requires someone who is a strong leader with the ability to handle multiple tasks and responsibilities.
Must have ability to:
Perform all job functions with attention to detail, speed and accuracy
Prioritize and organize
Be a clear thinker, remain calm, and resolve problems using good judgment
Lead by example and ensure that your team executes the game plan laid out for them
Understand guest service needs
Work cohesively as a team with co-workers
Direct staff performance and follow up with corrective action as needed * Bilingual in Spanish preferred
Education:
Must have one or more of the following:
Bachelor’s degree (B.A.) from a four-year college or university
Four years’ relevant experience and/or training
Equivalent combination of education and experience
Certificates, Licenses, and Registrations:
Valid California Driver’s License
Physical Requirements:
Must be able to stand/walk for up to 6 hours at a time
Must be able to sit for up to 8 hours at a time
Must be able to lift at least 50 pounds safely and properly
Ability to work in a stressful, fast-paced environment
Must be able to work days, nights, holidays and weekends
Experience:
Dispensary Management: 1 year (Preferred)
Retail Management: 3 years (Required)
cannabis industry related: 2 years (Preferred)
Education:
Bachelor's (Required)
Work authorization:
United States (Required)
Shifts:
Morning (Required)
Mid-Day (Required)
Evening (Required)
Graveyard (Preferred)
Working Days:
Monday (Required)
Tuesday (Required)
Wednesday (Required)
Thursday (Required)
Friday (Required)
Saturday (Required)
Sunday (Required)
Hours per Week:
31-40 (Required)
More than 40 (Preferred)
