ComHelpDesk

Our impartial and unbiased expertise has helped thousands of companies streamline the scattered procurement and management of network products and services.
For more than 28 years our thousands of clients have turned to the ComHelpDesk for clear answers, unparalleled IT project coordination and free expert ongoing support. We are an independent telecommunications agency proudly representing the major service providers to business clients nationwide. Carriers outsource the sale and support of their products to outside agencies in an effort to increase customer satisfaction and reduce internal costs.

We're certified by the carriers to represent all of their products and services. The ComHelpDesk team exceeds the high standards set by the carriers and undergoes rigorous continuing education to ensure proficiency in all current voice, data and IP technologies.

ComHelpDesk is currently serving clients in each of the lower 48 states and several Canadian provinces. Most clients are mid-sized businesses with significant voice, data and IP applications. Our typical client has an IT Director that is also responsible for telcom management. The IT Director uses the ComHelpDesk as part of their staff, off-loading day-to-day network tasks and carrier coordination, freeing more time for IT management. Using the ComHelpDesk is like hiring a network manager but without adding payroll.

The most important fact is we are free to our business clients. ComHelpDesk is supported by the carriers for providing enhanced levels of account team stability to businesses. We work solely for the satisfaction of our clients.

The next most important fact is the ComHelpDesk enhances - not replaces your carrier's 24/7 customer care centers.

Think about it, the technology, services and base pricing offered by the various carriers is pretty much the same, yet businesses continuously move from carrier to carrier trying to find satisfaction. The problem is not with the carrier's technology and products offered; it's the carrier's failure to provide a caring and responsive support and service team dedicated to meeting the requirements of their customer's business. The result is most businesses stay with a carrier for 2-3 years, then move on to another looking for better support and service. ComHelpDesk clients stay with us year after year because of the support and service we add to the carriers we represent, some have been with us since our founding over 28 years ago.
Better support and service is what we do at the ComHelpDesk, and of course we help you find the products you need at the price you deserve.

In these trying times the old adage - the customer is never wrong - has never been more important. Our job is to provide the communications product, price, support and service required to grow your business. Our growth numbers are impressive and would not have been possible if our customers were not exactly right in placing their trust in the ComHelpDesk.