Pennsylvania Medical Solutions (PAMS) is a physician-led, multi-state medical cannabis company that is committed to safely alleviating pain by providing patients with best-in-class cannabis products and compassionate care.
PAMS companies cultivate cannabis in environmentally friendly greenhouses, manufacture pharmaceutical-grade cannabis extracts in state-of-the-art labs, and offer their products for sale to qualifying patients who meet with a specially trained licensed pharmacist at retail dispensaries and online.
PAMS is looking for a full time patient care coordinator. Our successful candidates will have the opportunity interact with qualified medical cannabis patients all around the state of Pennsylvania.
Job Responsibilities: Serves patients eligible for cannabis-based medications.
Patient Care Coordinator (not all inclusive): We are looking for an energetic and dedicated team player for Cannabis Patient Centers (CPC) in Pennsylvania
Participates in our startup team as we develop policies, medications and systems
Completes CPC operational requirements by maintaining an organized work flow
Maintains vigilance for patient medication safety
Assists patients and families through the CPC process
Provides information by answering questions and requests of health care professionals and patients
Complies with state law and regulations
Participates in record keeping and reporting necessary for State compliance
Adheres to infection-control standards such as hand washing
Maintains safe and clean working environment by complying with procedures, rules, and regulations
Contributes to team effort by accomplishing related results as needed
Protects patient safety regarding cannabis medication use
Help patients determine the best treatment course under the supervision of a registered pharmacist
Provides exceptional customer service to medical cannabis patients
Maintains cash register and accountability for assigned drawer
Completes opening/closing procedures
Utilizes computer systems appropriately for daily operations
Receives incoming orders, shipments and deliveries
Schedules appointments, assists with refilling orders and creating new patient orders/sales
Utilizes different software applications to set up patient appointments, refills, and home deliveries
Responds to all patient inquiries via phone, email or other methods of communication as assigned.
Performs CPC maintenance/cleaning duties as assigned.
Attends staff meetings, continuing education, training etc. as directed
EXPERIENCE AND/OR TRAINING:
Preferred experience in both clinical and retail settings
Demonstrated experience and impeccable interpersonal skills involved in service industry and able to apply these to a patient population with debilitating illness
Experience in record keeping preferred
Experience as a receptionist or office manager is preferred.
Must be at least 18 years of age.
OTHER QUALIFICATIONS/RESPONSIBILITIES:
Maintains and safeguards entrusted confidential information
Ability to communicate effectively with patients, families, and co-workers
Ability to meet assigned deadlines
Ability to establish and maintain effective working relationships
Ability to function independently
Punctuality and responsible time management skills
Ability to understand, support, and implement organizational policies/procedures, along with government regulations
Perform other duties as assigned by Management
Maintains professional relationships with patients and co-workers
Ability to perform job duties effectively when under stress
Ability to multi-task when needed
Ability to accept constructive feedback and grow with position/company
Analyzing information and implementing quality control
Applies good judgment
Attention to Detail
Must be willing to work every Saturday
Additional Information
PAMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.